Fiber Outage Tracker

— Who this is for

Outside-plant crews, last-mile ISPs, anyone running splice trucks who's tired of writing the call time on the back of a glove.

— What you get on setup day

• A pre-built outage intake sheet — call time, location, fiber counts, splice details, ETA, restore time
• A response template that auto-times every stage (dispatch → on-site → splice → restore)
• Configurable for the count you're splicing (the 144 / 48 / drop pattern, or whatever your spread is)
• A printable field card so the splicer has it in their hand before they leave the truck
• SLA-clock countdown surface so dispatch + manager see how much rope they have
• Post-mortem summary auto-generated when the ticket closes (root cause, total downtime, splices completed)
• 60-min setup call so dispatch + splicers + manager all wire into the same sheet with their actual roles

— How it runs after setup

1. 01Dispatcher opens the sheet, fills the call time + location + counts
2. 02Splicer gets a card on their phone with the routing pattern for that exact splice
3. 03Every status change (dispatched, on-site, splice in, restored) auto-stamps the time
4. 04Manager sees the whole thing in one view. Customer gets a clean restore-time number, not a story
5. 05Ticket closes → post-mortem summary lands in the weekly roll-up your manager actually reads

— Sample questions you can ask

The notebook answers things like this, with the source page cited every time:

• "Status of all open outages this week"
• "Average dispatch-to-restore time last 30 days"
• "Which splicer has the longest cycle time?"
• "Show me the splice details for ticket #2401"
• "How many outages on the Eastern circuit this quarter?"

— Not built for this

Honest scope. If you need any of these, it's a different conversation:

• Customer-facing SLA enforcement — you still negotiate that with the carrier
• Auto-dispatch — we track and time-stamp, we don't pick who responds
• Network-side monitoring (this picks up after the call lands on your desk, not the alarm itself)

— Subscriptions you keep

You pay these vendors direct. I don't mark them up, I don't host your data behind a wall. Your account, your seat.